Orders
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our customer service team before placing an order with us by emailing cafe@rumwellfarmshop.com or by post at the address given below. By placing an order through our website, you are making an offer to Rumwell Farm Shop to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order. After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
-If the product you ordered is out of stock -We are unable to authorise your payment -If it is identified that there is a product description or pricing error -If customers do not reach any order criteria outlined in the Terms & Conditions -If our deliverers are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents. Should there be an issue with your order, one of our Customer Services team will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of the delivery date.
Rumwell Farm Shop reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Rumwell Farm Shop website.
Product Pricing & Descriptions
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees. We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed.
Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
Contract Cancellation
If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which your order was delivered (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.
Should you wish to cancel your order prior despatch, please contact our customer services team on cafe@rumwellfarmshop.com.
Alternatively, you can inform us by posting the notice to our address below or faxing us on 01392 878230.
If your order has already been despatched, we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition.
Where possible we would ask that you return the items with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.
Returns Policy & Making Returns.
In the unlikely event that a delivery arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the delivery by email at cafe@rumwellfarmshop.com Please note that all items need to be returned within 30 days complete and in a reasonable condition and that personalised/made to order products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage and the costs associated with this. Once you have contacted us, and a return has been agreed we will arrange to collect the items from you.
Disclaimer & Limitations of Liability
Rumwell Farm Shop does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent. To the utmost extent allowed by law and save as provided above, neither Rumwell Farm Shop nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Rumwell Farm Shop or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Rumwell Farm Shop website, the supply of the products or their use of resale by you). These limitations of liability, as outlined here, shall apply equally for the benefit of Rumwell Farm Shop. and any other linked company as if references to Rumwell Farm Shop included references to each linked company. Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Rumwell Farm Shop do not give any warranty to its completeness or correctness and Rumwell Farm Shop cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information. Rumwell Farm Shop make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems. In addition, Rumwell Farm Shop cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Rumwell Farm Shop.
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Rumwell Farm Shop or its technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Rumwell Farm Shop site is forbidden, with the exception of: The complete liability of Rumwell Farm Shop under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Rumwell Farm Shop will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific written permission of Rumwell Farm Shop. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. We will not deliver to any address over the stated 15-mile radius from Rumwell Farm Shop as calculated using google maps. Accordingly, any products or promotions not permitted under your local law are not offered to you. OUR DETAILS: Rumwell Farm Shop, Rumwell, Taunton, Somerset. TA4 1EJ
Tel: 01823 461599
Changes to Terms & Conditions
We reserve the right to alter all Web Terms and Conditions including the Privacy Policy as often as may be necessary. Any such changes will only be published on the website. It is your responsibility to revisit this section of our site to review any updates.
About us
Rumwell Farm Shop online shop allows you to purchase our gift vouchers. If you have any comments or suggestions, please email us at info@rumwellfarmshop.com. These terms apply to all retail sales made via this website.
Making a Purchase
Making a purchase is easy: Just select the vouchers you would like to purchase and click add to cart. After you have finished selecting, view basket and you will be asked to pay for your gift vouchers via Paypal. All prices shown on the site include delivery. If you need to discuss your purchase, please call us on 01823 461599.
Delivery
Vouchers are sent using Royal Mail 1st class. We endeavour to get all orders dispatched within 24 hours of being received. Please allow up to three days for delivery.
Privacy Policy
The General Data Protection Regulation (GDPR), which came into effect 25 May 2018, puts requirements on us as to how we communicate with our customers.
All our data is stored on secure servers and/or our secure locked office, it is never shared with third parties for any reason and is only used to send information such as occasional newsletters, offers and promotions.
We’ve updated our privacy policy to make sure we are in line with the new legislation taking effect and we want to reassure you that the only data we hold is what you provided on the original application.
Special Offers
Offers are subject to availability.
Reward card offers can only be triggered by showing your reward card at the time of the transaction. No reward card discount will be triggered retrospectively.
Rumwell Farm Shop reserves the right to alter or cancel any offer without notice.
Offers will be applied at the tills during checkout.
No cash alternatives.
Rumwell Farm Shop Loyalty Card scheme conditions
- The Rumwell Farm Shop Loyalty Card scheme is operated by Rumwell Farm Shop, Taunton, Somerset. TA4 1EJ. To get the latest terms and conditions or for general enquiries please call 01823 461599.
- Rumwell Farm Shop can cancel, withdraw or alter the scheme, including these Terms and Conditions, or any individual Rumwell Farm Shop Loyalty Card account, at any time.
- All Rumwell Farm Shop Loyalty Cards belong to Rumwell Farm Shop.
- The Rumwell Farm Shop Loyalty Card scheme is only valid in Rumwell Farm Shop & Café.
- If we identify that you hold two or more Rumwell Farm Shop Loyalty Card accounts, we can merge them into one account at our discretion.
- Any account that is unused for 18 months or more will be closed and points lost.
- Any new account set up where the card is not collected in 3 months will be closed.
- The Rumwell Farm Shop Loyalty Card scheme is for personal use only, business use is strictly prohibited and constitutes abuse. Rumwell Farm Shop reserves the right, at point of purchase or retrospectively, to determine whether a transaction constitutes business usage.
- Rumwell Farm Shop can take any action it considers appropriate, including removing or suspending a Rumwell Farm Shop Loyalty Card account and points accrued, if we have reason to believe you are abusing the scheme or associated clubs and offers.
- Use of additional offers and benefits associated with your Rumwell Farm Shop Loyalty Card account are subject to store network availability.
Data Protection
- Rumwell Farm Shop is committed to protecting your privacy. We will always keep your personal information safe, will never sell it to third parties and will only send you marketing material if you have agreed we can do so. To enable us to provide, and inform you about, our products and services.
Collecting Rumwell Farm Shop Loyalty Card points
- The standard number of points you will collect are one Rumwell Farm Shop Loyalty Card point for every £1 you spend on qualifying purchases. In store, points will usually be added to your Rumwell Farm Shop Loyalty Card account at the time you buy products and services included in the Scheme.
- If you forget your Rumwell Farm Shop Loyalty Card, please ask the cashier to search for you on our system manually.
- Loyalty points MUST be added at the time of the transaction. We cannot add Loyalty points once the transaction has been completed.
- Points are not available on gift vouchers/cards, postage stamps. In addition, points are also not available on any delivery charges or purchases and bookings made online.
- During points events in store existing points promotions will not be multiplied.
- Rumwell Farm Shop reserves the right to withdraw points promotions/offers without notice.
Spending Rumwell Farm Shop Loyalty Card points
- One point is worth one penny to spend on products in store. We will not exchange Rumwell Farm Shop Loyalty Card points for cash and the offer is non-transferable.
- Points can be redeemed at any time as part payment for goods or payment in full*.
- *Points cannot be spent on gift vouchers/cards, postage stamps, delivery charges or purchases or bookings online.
- Rumwell Farm Shop reserves the right to ask for identification such as a driving licence or bus pass when redeeming points.
- We reserve the right to substitute or remove products and services available for points collection and redemption in store without notice.
- Spending points may be subject to network availability in store.
Returning goods
- If you return a product for a refund, we will deduct the number of points collected from your Rumwell Farm Shop Loyalty Card account.
- If a product you buy with points is faulty, please return it to Rumwell Farm Shop. If necessary we will credit your account with the right number of points. No cash refund will be given in these circumstances.